|
|
► HELP ON SUSSEX SU
SUSSEX SU POLL
Advertise
University of Sussex Students Union has various student marketing and student advertising tools that can promote your services direct to our students.
For all our student
marketing & advertising opportunities click the media pack button.
► Customer Service Assistants
CUSTOMER SERVICES ASSISTANT - East Slope Bar, Falmer Bar, Union Shop, Union Store
We are looking for new motivated people to work in the Union Bars and Retail; staff who will deliver a quality customer service in order for us to achieve our vision of being THE student choice at Sussex.
The hours are designed to be flexible enough to fit around studies, HOWEVER, because of this flexibility we need to cover hours for staff who have taken time off to complete their exams. This means you must be available for an immediate start and be able to take on regular hours over the Summer Term .
In return you will earn £6.42/hr (including a provision for holiday pay), and of course will be able to apply for exam leave in subsequent years
To apply, please download the Application Forms and return them to hr@ussu.sussex.ac.uk
JOB DESCRIPTION
Deliver a quality customer service, by:
- Serving customers in a friendly and professional manner
- Being well presented, portraying a positive image of the Union
- Carrying out financial transactions accurately and securely, ensuring legislation is adhered to
- Dealing effectively with all people, showing commitment to equal opportunities and Union values
Maintain a professional environment, by:
- Merchandising goods by presenting them attractively and rotating them as and when required
- Maintaining the area so it is clean and safe for customers, staff, and visitors at all times
- Working safely, complying with all relevant Health & Safety standards
- Complying with all Company and Union policies and procedures
Be an effective part of the team, by:
- Being flexible, reliable, and supportive of your team
- Showing polite consideration towards all people at all times
- Working variable shifts, including mornings, afternoons, evenings, and weekends as required
- Advising your relevant supervisor/manager promptly of any issues or problem encountered
- Assisting in the general operations of the business, as directed by your line manager
- Having an understanding of, and empathy with the Students’ Union’s roles and values
PERSON SPECIFICATION
You should be:
- Friendly
- Motivated
- Accurate
- Resourceful
- Assertive
- Respectfu
- Reliable
- Safe
- Experienced (not essential)
COMPETENCIES
We are looking for somebody who:
- Communicates face-to-face in an approachable and appropriate manner
- Shows enthusiasm for the work itself and working for the Union as a whole
- Pays attention to detail at all times, taking responsibility for all work carried out
- Deals with changes in the workplace quickly, calmly, and effectively
- Controls pressured situations in a calm and effective manner
- Shows polite consideration towards all people at all times
- Maintains effective communication and is consistently on time
- Maintains high health and safety standards whilst at work
- Has been an effective part of a team, possibly working in a customer services role, handling cash, and using a till
PROCESS
1. Application: Send your Application Form and Equal Opportunities Monitoring form to hr@ussu.sussex.ac.uk. If for any reason you are not able to submit an electronic copy, please call HR on 01273 873557 prior to the submission day in order to discuss alternatives.
2. Deadline: All applications need to be in by 12pm, Tuesday 4th May. Short-listing will be done on the basis of Application form information only, with candidates contacted shortly after.
3. Selection Event: Those shortlisted will be invited to this event on Tuesday 11th May from 2.30pm – 4.30pm. It will include tasks, interviews and information giving, in order to select those most suitable.
